Part A is the Oasis SoftApp Services policy, which applies to this website and to HotelSimplify. Part B adds what is specific to hotels, their guests and travel agents.
Part A: Oasis SoftApp Services
1. Scope of this Refund Policy
This Refund Policy applies to payments made to Oasis SoftApp Services for software development work, websites, technical support, digital implementation, consultations, product-related services, custom solution discussions and similar business services — unless a separate contract, proposal, invoice note, work order or written communication sets a different refund rule for a specific engagement.
2. Refund window
A refund request may be considered only if it is made within 7 calendar days of the relevant payment date. The seven days are counted from the date the payment is received by us, unless a different written commercial term applies to that project or service.
3. No refund after 7 days
No refund will be provided after 7 calendar days from the relevant payment date. Once that period has passed, the payment is treated as non-refundable unless a separate written exception has been expressly approved by Oasis SoftApp Services.
4. Eligibility within the 7-day period
A request made within the window does not automatically guarantee a refund. It is reviewed against the nature of the service, the stage of work completed, time already spent, resources allocated, third-party costs incurred, and whether setup, support, implementation, customisation, design, licensing or configuration work has already begun or been delivered.
5. Where a full refund may not apply
Even within the 7-day window, a full refund may not be available if work has commenced or costs have been incurred. In that case the refundable amount, if any, may be reduced to account for work already performed and non-recoverable costs.
- Requirement analysis, consultation or planning already performed
- Design, development, setup, customisation or configuration already started
- Third-party charges — hosting, licensing, API or integration costs already incurred
- Support, troubleshooting or implementation effort already delivered
- Any service or product component already consumed, provisioned or made available
6. Non-refundable situations
The following are generally non-refundable, even within 7 days, where applicable to the engagement:
- Amounts paid for completed or substantially delivered services
- Fees linked to consultation, analysis or support work already performed
- Third-party or pass-through costs already paid on your behalf
- Custom development effort already initiated or completed
- Renewals, subscriptions or service periods already activated, unless stated otherwise
- Any payment where the invoice, proposal or agreement stated it was non-refundable
7. How to request a refund
Write to mail@oasisservices.in within the applicable 7-day period with enough information for us to identify and review the payment. Please include:
- Your name and organisation name
- Contact number and email address
- Date and amount of the payment
- Invoice reference, quotation reference or payment proof if available
- Reason for the refund request
8. Review and decision
All refund requests are subject to internal review. We may verify project status, payment details, communication history and service activity already performed. Based on that review, a request may be approved, rejected, or approved in part.
9. Mode and timing of refund
If a refund is approved, it is processed through an appropriate banking or payment method as reasonably determined by us. The time taken for the amount to reflect depends on internal processing, banking timelines, payment gateway timelines and the original payment method.
10. Partial refunds
Oasis SoftApp Services may issue a partial refund instead of a full one — for instance where part of the work is complete, where some costs are non-recoverable, or where some service value has already been delivered or consumed before the request was raised.
11. Chargebacks and payment disputes
If you have a concern about a payment, please contact us first so it can be reviewed properly. Initiating a chargeback or payment dispute without contacting us may delay resolution and may require us to rely on project records, payment records and communication history to respond to the dispute.
12. Exceptions
Any exception to this policy, including a refund after 7 days, must be expressly approved in writing by Oasis SoftApp Services. No verbal discussion or informal expectation overrides the written rule unless specifically confirmed by us.
13. Product subscriptions and messaging credit
For subscriptions to Oasis products (such as DesiMenus or HotelSimplify):
- You can cancel a subscription at any time from your console or by writing to us; it stays active until the end of the period already paid.
- Payments for a period that has started are not refunded, except where the law requires it or where a failure on our side made the product unusable; such requests are reviewed case by case.
- Prepaid messaging credit that has not been used is refunded on request when the account is closed, less any charges payable to messaging providers.
- Approved refunds go back to the original payment method, usually within 7 to 10 working days.
14. Changes to this policy
We may update this Refund Policy from time to time to reflect business, legal, operational or service-related changes. The latest version published here is the current reference version.
15. Contact for refund requests
To raise a refund request or ask about this policy, contact mail@oasisservices.in.
The latest version published here is the current reference version. Questions: mail@oasisservices.in.
Part B: HotelSimplify
Refunds and cancellations for hotel stays
Money a guest pays for a room, a bed, a hall or other services at a property goes to that property, not to Oasis SoftApp Services. Cancellations, no-shows and refunds for those payments follow the property's own cancellation policy, shown when the booking is made. Please ask the property for any refund; online payments are refunded by the property through the same payment provider.
Online payments received too late
When a guest pays online for a booking whose hold has already expired, HotelSimplify returns that payment automatically through the property's payment provider.
HotelSimplify subscriptions
Subscription fees for HotelSimplify, and for the DesiMenus and KashGenie add-ons, are paid to Oasis SoftApp Services and follow the section "Product subscriptions and messaging credit" above.
The HotelSimplify sections are a draft for legal review and are read together with the Oasis SoftApp Services refund policy above.
